Returns & Exchanges
If you have a change of mind or would like to exchange your item/s, Lunar & Kite are more than happy to process an exchange for you on full price items only. Please ensure you meet the below criteria to be eligible to make a return. Please note, sale items are final and cannot be returned or exchanged.
- Items must be sent back within 5 business days of receiving your items.
- Items must be unworn and unwashed with all tags and labels attached, in its original packaging.
- Your exchanges must be of the same value.
- Items must be full priced. All sale items are final and cannot be returned or exchanged.
- We will only accept returned item(s) that have been lodged via firstname.lastname@example.org
What can't be sent back?
- Sale items
- For hygiene reasons; hats, hair accessories and head scarves cannot be returned.
- Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant, stains or perfume marks.
- If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.
- If you have a faulty or damaged product please let us know via email@example.com please include a picture of the deemed fault and your order number and if it is within an appropriate time frame we will respond to you with a decision and if approved to go ahead if it is to be a return.
- The cost of return shipping for exchanges and other returns is at the customer’s expense – this is non-refundable. A return satchel is required to be provided by customers wishing to exchange or return their items.
*Please note that the goods are your responsibility until they are returned to Lunar & Kite. We will not be able to provide a exchange on item/s that are not received or are lost in transit. We highly recommend returning items through traceable mail (i.e. a tracking number).
- Once you have lodged your return request, you will need to wait for approval. This is approved within 1-2 business days. Once approved you will receive our return address via email (it might be hiding in your 'Junk Mail'). Once we receive your item back, please allow 1-2 business days for this to be processed.
If you have a question regarding a return please email firstname.lastname@example.org or submit an enquiry via our Contact us page.