FREE DELIVERY ON ORDERS OVER $150 - AUS ONLY

Privacy Policy

Please read these Terms and Conditions before using or purchasing from this website.  

Acceptance

Your use of this website constitutes your agreement to be bound by these terms and conditions and all other terms, conditions, policies, warranties and disclaimers on this website.  By continuing to use this website, you agree to be bound by the Terms and Conditions.  If you do not agree to the Terms and Conditions, you must stop using the website immediately.

Lunar and Kite may vary, add, change or delete any part of the Terms and Conditions, or the website, at any time, and for any reason without prior notification to you, and will not be liable in any way for possible consequences of such changes.

PLEASE NOTE 

We are receiving online orders 24 hours a day and will make every possible attempt to ensure our stock availability is up to date. There may be times when stock is sold out.

If you order an item that has sold out, we will contact you as soon as possible during business times AEST to

  1. notify you of the approximate delay in supplying you with your order;
  2. suggest an alternative item if appropriate; or
  3. arrange a refund.

General size guide

XS-6     S-6-8    M-10    L-12   XL-14

Please note that sizing does vary slightly depending on style and cut of the item. Do not hesitate to contact us to ask if sizing should be up or down. Also please read product description prior to making purchase.

SHIPPING AND DELIVERY

All orders are processed and dispatched within two business days of payment being cleared. Please allow up to 7 business days for Standard delivery or up to 3 business days for Express delivery in Australia.

All orders in Australia, New Zealand and United States incur a shipping fee. Your order will be posted by Australian express post/Parcel post, and a tracking number will be provided to you so your parcel can be located.

Please get in touch via the ‘Contact Us’ page if you require your tracking number to be reissued or are concerned that your order is late or lost.

Authority to leave your order at your premises is in no way our responsibility if something is to go wrong. 

We may collect the following information such as name, contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping.We may use the information to improve our products and services.We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What is a cookie and how is it used? A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.